dispatchers suffer from PTSD
The article “Emergency dispatchers suffer from symptoms of PTSD” hits one main point: people are able to experience the significant level of emotional stress at work even when they are not physically damaged or involved in the traumatic situation. An article presents the statistics on the commonly identified worst calls that are most likely to provoke the stressful situation for 911 dispatchers. Usually we think that people who go to such a stressful job are supposed to know from the beginning the stress that they are going to face with. Usually those people are very stress stable; barely anything can make their heart to speed up. However, that is not usually the case. The dispatchers are still humans; therefore, they are vulnerable as humans are. According with the article, the worst calls that are most likely to cause the post-traumatic stress disorders are death of a child, suicidal phone calls, shooting involving officers and incidents that involve unexpected death of an adult. In fact, in case of an accident, we all think about psychological and physical conditions of people directly involved in it, leaving behind people who are not directly involved but still think and help during the accident. The research made helps us better understand the risks associated with emergency jobs and, probably, to improve working conditions of those people.